Contact BookiePrice

Customer support, complaints, postal contact, responsible gambling support and media enquiries.

Customer support

For account questions, deposits and withdrawals, market rules, bet settlement and general help:

Email: support@bookiepnice.com
Phone: 1800 266 543 (toll-free in Australia)
Hours: 7 days, 8:00 AM – 11:00 PM Sydney time

When you contact us, please have your account ID and verified email address available so we can assist you quickly.

Complaints

If something has gone wrong and you wish to lodge a formal complaint, email complaints@bookiepnice.com. We acknowledge complaints within 2 business days and aim to resolve them within 21 calendar days, or 45 calendar days for complex matters. The escalation path is described in our complaints policy.

Postal address

Our registered office and postal address is:

BookiePrice Pty Ltd
Level 3, 91 Phillip Street, Parramatta NSW 2150, Australia

For complaints by post, please mark the envelope "Complaints" and include your account ID and a return contact method.

Responsible gambling support

If you would like help with deposit limits, take-a-break, or self-exclusion, email support@bookiepnice.com or call 1800 266 543. Free, confidential 24/7 help is available from Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au. National self-exclusion across licensed Australian online wagering operators is available through BetStop at betstop.gov.au.

Account closure

To close your account, contact support@bookiepnice.com from your verified email address. Any cleared balance is returned to your verified bank account or PayID, subject to identity, payment and AML/CTF checks. Account closure does not automatically self-exclude you. If you would like to self-exclude as well, please tell us in the same message or follow the steps in our self-exclusion guide.

Privacy and accessibility

Privacy requests: privacy@bookiepnice.com
Accessibility feedback: accessibility@bookiepnice.com
Integrity concerns (including suspected underage wagering): integrity@bookiepnice.com

Media enquiries

Media enquiries should be directed to support@bookiepnice.com with the subject line "Media enquiry". Please include your outlet, deadline and topic. We do not respond to general media enquiries by phone.

Language

Customer support is provided in English. If you use the National Relay Service, you can contact us through your preferred NRS access option and ask for 1800 266 543.